We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy. These accounts typically return most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect a Convenience all orders and disable cash on delivery option for accounts which have high percentage of returns and shipments not accepted by value of orders placed.

• Our support and delivery team will be in coordination with you for a hassle-free installation process.
• Free delivery is only applicable for the very first attempt on a visit to your ship-to address. In case of a missed delivery, (from a customer)/ an extra visiting charge would be applicable for later installation.
• Our delivery partner shall only deliver the product to the ground floor in the absence of a service lift in your apartment. (if applicable)
• Extra charges applicable for weekend or specific time deliveries.
• Once the order has reached your nearest delivery centre and you fail to receive the products, we would hold the products for few days, after this time line, Dora Decora shall be free to charge for holding the products for longer.

You can find out if Dora Decora delivers to your PIN Code using the courier serviceability tool available on the product page. Please tap on “Check Delivery options” and enter your area PIN code in the respective field to get the required information about standard order delivery time and availability of Cash on Delivery for the Product selected. The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed.